Privacy Policy

Last updated: February 5, 2026

This Privacy Policy describes how Mark Emmanuel Romero (ABN 12 277 291 396), operating as UDM — Universal Download Manager ("UDM", "we", "us", "our"), collects, uses, discloses, and protects your personal information when you use our Software and visit our website.

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Information You Provide

We may collect the following information that you voluntarily provide to us:

  • Account information: email address and display name when you create an account or subscribe.
  • Payment information: billing details are collected and processed by our third-party payment processor. We do not store full credit card numbers on our servers.
  • Support communications: information you provide when you contact our support team, including email address and the content of your communications.

1.2 Information Collected Automatically

When you use UDM or visit our website, we may automatically collect:

  • Device information: operating system version, application version, and system language.
  • Usage data: feature usage statistics, error reports, and crash logs (anonymised).
  • Website analytics: IP address, browser type, pages visited, time spent on pages, and referring URLs when you visit our website.

1.3 Information We Do NOT Collect

We want to be clear about what we do not collect:

  • We do not monitor, log, or store the URLs you download from.
  • We do not monitor, log, or store the content of your downloads.
  • We do not collect your browsing history.
  • We do not collect personal files from your computer.
  • We do not sell, rent, or trade your personal information to third parties.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide the service: to operate, maintain, and improve UDM.
  • Process payments: to process your subscription payments and manage your account.
  • Communications: to respond to your support requests and send important notices about the Software (such as update notifications and security alerts).
  • Improve the Software: to analyse usage patterns (in aggregate, anonymised form) to improve features, fix bugs, and enhance performance.
  • Legal compliance: to comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

3.1 Website Cookies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings.
  • Analyse website traffic and usage patterns.
  • Facilitate the functioning of our website.

3.2 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Required for the website to function properly Session
Analytics Help us understand how visitors use the website Up to 2 years
Preferences Remember your settings and choices Up to 1 year

3.3 Third-Party Cookies

Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies by visiting the Google Ads Settings page. You can also opt out of third-party vendor cookies through the Network Advertising Initiative opt-out page.

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Payment processing: we share necessary billing information with our third-party payment processor to process your subscription payments. Our payment processor is bound by their own privacy policies and PCI-DSS compliance requirements.
  • Legal requirements: we may disclose your information if required by law, regulation, legal process, or governmental request.
  • Protection of rights: we may disclose information to protect our rights, property, safety, or the rights, property, or safety of others.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer.
  • Aggregated data: we may share aggregated, anonymised data that cannot be used to identify you for analytical or research purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL.
  • Encryption of sensitive data at rest.
  • Regular security assessments and updates.
  • Access controls limiting who can access personal data within our organisation.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account data: retained while your account is active and for up to 12 months after account deletion.
  • Payment records: retained for 7 years as required by Australian tax law.
  • Support communications: retained for up to 24 months.
  • Usage analytics: retained in anonymised form indefinitely.

7. Your Rights

Under the Australian Privacy Principles and applicable data protection laws, you have the right to:

  • Access: request access to the personal information we hold about you.
  • Correction: request correction of inaccurate or incomplete personal information.
  • Deletion: request deletion of your personal information, subject to our legal obligations to retain certain data.
  • Data portability: request a copy of your personal data in a structured, machine-readable format.
  • Opt-out: opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
  • Complain: lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us at support@udm-app.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia (for example, where our hosting providers or payment processor operates). We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

9. Children's Privacy

UDM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as practicable.

10. Remarketing and Advertising

We may use remarketing services, including Google Ads remarketing, to display advertisements to you on third-party websites after you have visited our website. This is done using cookies that track your visit to our website.

You can opt out of Google's use of cookies for advertising by visiting the Google Ads Settings page. You can also opt out of third-party interest-based advertising through the Network Advertising Initiative opt-out page.

11. Refund Policy

We want you to be satisfied with UDM. Our refund policy is as follows:

  • The 6-month free trial allows you to fully evaluate the Software before making a purchase decision.
  • If you subscribe and experience a technical issue that prevents you from using the Software, and we are unable to resolve it within a reasonable timeframe, you may request a full refund within 30 days of your subscription date.
  • Refund requests after 30 days will be assessed on a case-by-case basis.
  • To request a refund, contact us at support@udm-app.com with your account details and the reason for your request.

This refund policy does not limit your rights under the Australian Consumer Law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated Privacy Policy on our website and update the "Last updated" date. We encourage you to review this Privacy Policy periodically. Material changes will be communicated through the Software or via email.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

  • Email: support@udm-app.com
  • Address: Mark Emmanuel Romero, 16 Farmer St, Mount Pleasant QLD 4740, Australia
  • ABN: 12 277 291 396

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC):